Trouble with a Purchase!!!

Hello Everyone,

Two weeks ago I had gone to a large furniture chain here in Wisconsin, called American. They only have these furniture stores here in Wisconsinand Minnesota. I had purchased a bedroom set and a new kitchen table and chairs. I spent $4600. I waited 2 weeks for them to order the products and deliver them to my home. Well that's when the problems started. One day before delivery I got a phone call telling me that 2 of the chairs for the table were not going to be delivered because the sales person did not get permission to take the chairs that were on display from another American. To make matters worse the manager was not available until Friday and the delivery was scheduled for Thursday. I told them to deliver the furniture but I was going to need the two chairs ASAP.

Well delivery day arrived and I had to take off work in the afternoon to be home. I patiently waited for them to show up. They finally showed up and started bringing in the furniture. They brought the table in first, minus the two missing chairs. I asked the delivery guys if they had the leaf for the table, they said no. I was upset because the sales person said that the leaf would be with the table ( they couldn't find it at the store when we were there, and we had to take the display table, because it was being discontinued). I then followed the guys into the bedroom to watch them set up the bed. They assembled the bed and then asked me if I had a box spring for the bed. I told them no, because the sale person told me I did not need a box spring for the bed I had ordered. Well the delivery guy said I was going to need one. After the guys left, I took a look at the furniture, and saw that they didn't assemble the storage drawers on the foot board correctly and they scratched the top of the table when they were bringing it in to the house.

I called American right away and was told that someone would call me back before 9pm. That never happened. I then called first thing Friday morning and spoke with the manager and told him all that had happened. He told me he would look into everything and call me back. About 2 hours later he returned the call and gave me options as far as fixing all the problems I had. I was very pleased to find out that they were going to send me a box spring at no cost, and he was upset that the sales person even told me that the box spring was not needed. He also gave me the option of either coming in and picking out a different table or having them order me a brand new one of the table I originally picked out. I chose to go with a new table of the one I picked out, but I have to wait 12 weeks for them to deliver it. He also scheduled a repairman to come out and fix the bed for me. As far as the chairs go he told me he ordered me two brand new chairs from the manufacture and they are on there way. So my only question is. Do you feel I should ask for either some of my money back? or ask for the mirror that goes with my dresser at no cost for all the trouble I went through??

Hello All

I am quite confused on how to work this blog site. Please bear with me while I try to figure out how to use this. This is personally something I would not use on my own.. I perfer Facebook to all the other sites..


Sorry
Sara